We also process personal data pursuant to our legitimate interests in running our business such as:

• Invoices and receipts
• Accounts, VAT and tax returns.

You directly provide EWPN with most of the data we collect. We collect data and process data when you:

• Register online or place a request for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our messages or via email.
• Use or view our website via your browser’s cookies.

We take your privacy very seriously. We share data internally on a strictly ‘need to know basis’.

Special category data held electronically is encrypted with restricted access. Hard copy data is also stored securely with restricted access.

We do not share personal data with anyone external to the organisation, other than with:

• Health insurance providers for the purposes of billing and to provide treatment updates where necessary;
• Relevant authorities when the information concerns risk of harm to yourself, or others. We will discuss such a proposed disclosure with you unless we believe that to do so could increase the risk.
• In legal cases, where assessment or treatment is undertaken as part of these proceedings, details will be shared with legal services. For treatment which is not part of legal proceedings documents may be required by legal services. Your written consent will be sought for this.
• Services providers such as administrative support workers / typists, who have sign confidentiality contracts binding them to comply with GDPR;
• Accountants, HMRC and the VAT Commissioner as they require;
• Under legal obligation to a Court Order.

All personal information provided is stored in compliance with EU General Data Protection Regulations (GDPR) rules. We do not keep your data for longer than is necessary.

Administrative data is retained for up to 6 years as necessary, in the unlikely event there are queries from HMRC and the VAT commissioner.

Personal data is retained, where necessary, for 7 years in compliance with our professional indemnity obligations.

Where it is not necessary to retain the data for this period, it is destroyed as soon as possible.

EWPN securely stores your data on servers provided by UKFast, an ISO 27001 accredited, a PCI DSS compliant business and secured to Government IL4 expectations, providing secure data servers – click here for further information.
EWPN  will keep your contact details data for three years, unless you request for it to be removed. Once this time period has expired, we will delete your data by a secure erase procedure.

EWPN would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request CPE for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that CPE correct any information you believe is inaccurate. You also have the right to request CPE to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that CPE erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that CPE restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to CPE’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that CPE transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
• If you make a request, we have one month to respond to you.

If you would like to exercise any of these rights, please contact us.

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

EWPN uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

There are a number of different types of cookies, however, our website uses:

• Functionality – EWPN uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – EWPN  uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

The EWPN website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

EWPN keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 25 Jan 2022.

If you have any questions about EWPN’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Further information, queries or complaints:

If you have any concerns about the way your personal information has been processed, please contact the EWPN Data Controller:

Should you wish to report a complaint or if you feel that EWPN has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office on 0303 123 113.